Website Started Sept. 2001
RIGHT click here.
Click on CREATE
SHORTCUT
Click on YES
An icon will be on
your Desktop so
you can easily
check in once in a
while.
Site Stats
February  1 to 7th
8
9 total visitors +7%
31 new visitors +19%
479 pages viewed +72%
Avg. Visit
4 mins. & 30
Seconds
+68%
Most traffic
between 9 &
10am


The Stats are provided by
Yahoo , we use their
Sitebuilder for our website.

Avg. 954  Hits  /  month
Last Entry  Jan. 30
Old History
Customer: 'I've been calling 700-1000 for two days and can't get
through; can you help?'
Operator: 'Where did you get that number, sir?'
Customer: 'It's on the door of your business.'
Operator: 'Sir, those are the hours that we are open.'
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Samsung Electronics
Caller: 'Can you give me the telephone number for Jack?'
Operator: 'I'm sorry, sir, I don't understand who you are talking about.'
Caller: 'On page 1, section 5, of the user guide it clearly states that
I need to unplug the fax machine from the AC wall socket and telephone
Jack before cleaning. Now, can you give me the number for Jack?'
Operator: 'I think it means the telephone plug on the wall.'
----------------------------------------------------------------------
RAC Motoring Services
Caller: 'Does your European Breakdown Policy cover me when I am
traveling in Australia ?'
Operator: 'Does the policy name give you a clue?'
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Caller (enquiring about legal requirements while traveling in Europe )
'If I register my car in France , and then take it to England ,
do I have to change the steering wheel to the other side of the car?'
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Directory Enquiries
Caller: 'I'd like the number of the Argo Fish Bar, please'
Operator: 'I'm sorry, there's no listing. Are you sure that the
spelling is correct?'
Caller: 'Well, it used to be called the Bargo Fish Bar but the 'B' fell off.'
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Then there was the caller who asked for a knitwear company in Woven.
Operator: 'Woven? Are you sure?'
Caller: 'Yes.. That's what it says on the label -- Woven in Scotland ..'
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On another occasion, a man making heavy breathing sounds from a
phone box told a worried operator: 'I haven't got a pen, so I'm
steaming up the window to write the number on.'
Actual Call Center Conversations
Feb, 4